A short checklist to help you describe your shoes and the care you are looking for.
Start with the material
Look for a material label and note whether the upper is fabric, leather, suede or a combination. Different materials may need different care.
Point out the areas of concern
Describe visible marks, worn areas or a change in colour. Clear photos can help explain what you would like assessed.
Keep expectations clear
Cleaning and restoration are different services. Existing wear, damage and some marks may remain; discuss the expected result before proceeding.